Frequently Asked Questions
Welcome to The Time Horizon — where precision meets prestige.
We’re here to answer your most common questions so you can shop with 100% confidence.
🔹 Are your watches authentic?
Yes — 100%. Every watch we sell is genuine, brand-new, and sourced from authorized suppliers.
No replicas. No compromises. Just real timepieces backed by craftsmanship and heritage.
🔹 What if I don’t like my watch?
No problem. You’re covered by our 30-day risk-free return policy.
If you’re not satisfied, return it — no questions asked. We want you to love what’s on your wrist.
🔹 Do you offer warranty?
Yes. All our watches come with a manufacturer’s warranty or vendor-backed coverage depending on the model. Specific details are included with your purchase or available on product pages.
🔹 How long does shipping take?
🇺🇸 Shipping is FREE within the U.S.
Orders are processed in 1–2 business days, and most watches arrive within 8–15 business days.
🔹 Do you ship internationally?
At this time, we only ship within the United States. We are working on expanding globally — stay tuned!
🔹 Is payment secure?
Absolutely. Our store is powered by Shopify, one of the most trusted ecommerce platforms in the world.
We accept all major credit cards and offer secure, encrypted checkout for your peace of mind.
🔹 Do you give back?
Yes. 10% of our profits are donated to cardiovascular research.
When you buy a watch, you’re also helping push science and healthcare forward.
🔹 Where can I get exclusive deals?
The best deals live right here on TheTimeHorizon.com and in our social platforms.
We also run special drops and VIP offers through our newsletter — sign up and never miss out.
🔹 Who is behind The Time Horizon?
We’re a small, passionate team obsessed with men’s style, quality, and horology.
Every watch is carefully selected with one mission in mind: to help you look sharp, feel confident, and wear your time well.
Still have questions?
📩 Reach out to us at info@thetimehorizon.com — we’re happy to help.